FAQ's
Q. What about safety?
All riders and their guests are advised that in the interests of safety, they must adhere to any notices within the school and must not pass into restricted areas without an appropriate member of the management team.
All riders are responsible for ensuring they are medically suitable to enter any activities. They are required to complete a registration card and advise staff of any specific medical requirements or needs. A qualified first-aider is available on site.
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Tynings Trekking Centre reserve the right to refuse admission to the school for any rider or guest who fails to behave in an appropriate manner.
Q. What should I do if I need to cancel?
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All lessons and treks are subject to prior booking and availability. 48 hours notice is required for cancellation. If less than 48 hours notice is given, but more than 24 hours notice is given, a £5.00 fee will be charged. If less than 24 hours notice is given, then the full fee will be chargeable.
Q. How do I pay?
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We ask you arrive before the lesson to pay and we accept both cash or card. If bringing cash please bring correct change.
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Q. Why do I need to fill in a rider registration form?
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The registration form provides us with important information about your height, weight and riding ability which we use to pair you with the right horse and lesson.
Q. How young can you take children?
We can take children from the age of 4
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Q. What should I Wear?
It’s essential that clothing guidelines are adhered to for the safety and comfort of all riders;
- Full length Breeches, joggers, leggings
- Comfortable top that covers arms and neck from all extremes of weather
- Thin gloves
- Boots or shoes with a flat sole and small heel (strictly no trainers) wellies are allowed
- No jewellry
- Long hair must be tied back
All riders must wear a helmet up to the current recognised safety standard. If bringing your own, these will have to be checked.
Q. Why do I need to arrive 15 minutes before my ride?
You must arrive 15 minutes before your ride to allow time for hat fitting, filling in forms and allocating horses.
Q. What is the weight Limit?
Our weight limit is strictly 15st/95Kg and not all horses can carry that weight. It is essential that people are honest about their weight for the welfare of our horses.
Q. Do Treks go out in all types of weather?
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Treks will go out in all types of weather providing it is safe to do so. In the event of us having to cancel rides due to extreme weather a notice will be put on the website as well as the Facebook page so please ensure you check these if there is any concern.
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Q. Do I need to be an experienced rider to ride with you?
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We cater for all levels of rider from complete novice to experienced. All riders need to fill in a rider registration form and bring it with you. Please ensure you are honest about your ability and any medical conditions to ensure you are allocated a suitable horse, put on the correct ride and staff are aware of any medical needs.
Q. Can I ride if I’m pregnant?
Unfortunately we are unable to take riders that are pregnant for obvious safety reasons
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If there is anything you are unsure of, please call or email us.
